Urgent Prescriptions

Urgent Prescriptions / Urgent Medications

There has been an increase in demand for medication to be issued urgently. As a result, we have had to review the way in which we process these requests as urgent requests significantly impact both clinician and administration staff.
 
A request is only deemed urgent if you have run out of medication on the day and the medication is required the same day. An ‘Urgent Request Form‘ must be completed to state the reason for the urgent request. Urgent requests will not be processed without an accompanying form.

If medication has been lost and it is a controlled drug then this must be reported to the police to gain a crime reference number and note the crime reference number on request.
 
If the patient has seen a hospital clinician who has requested medication to be prescribed then the request must be actioned through the normal process.
 
Examples medications that will be considered as part of an urgent request:

  • Inhalers for any respiratory condition
  • Antidepressants
  • Medications for epilepsy
  • Medications for epilepsy
  • Warfarin and other anticoagulants
  • Anti-psychotics
  • Adrenaline
  • GTN
  • Prednisolone and other corticosteroids

Please note that this list is not exhaustive and requests will be considered individually.

Urgent medications will be sent to your nominated pharmacy for pick up or for collection at Cambridge Practice Reception at Aldershot Centre for Health for after 5pm. We strongly recommend you sign up to electronic prescriptions to allow this process to work more efficiently.
 
Avoiding the need for urgent requests can be reduced through signing up to electronic access to process your medication requests or through services such as repeat dispensing – Please enquire at reception for more details.  

Prescription collection processing times

Please note that it takes three full-working days to process your prescription – This applies to orders directly from the surgery through online ordering, email or requests handed directly into reception. If the repeat is handled via a Pharmacy then you will need to liaise with your nominated Pharmacy. Please note that the Pharmacy will need time to dispense your prescription even when sent straight there.
 
Saturday, Sunday and bank holidays are not considered as working days and your request will be processed on the next working day.  

Please fill out the form and return it to the practice (coming soon – please contact us to obtain a copy of the form).