As you will be are aware, COVID-19 (Coronavirus) is an illness that is spreading across the UK. As such, the Cambridge practices are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments.
If you have either
– A high temperature – over 37.8
– A new continuous cough
-loss of smell and/or taste.
Then please hang up now and stay at home and self-isolate for 7 days.
Making an appointment
- Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone or via eConsult through our website.
- Each request will be passed to a doctor for assessment. You may find that we treat you by phone, video link, or we may ask you to come for a face-to-face consultation if we think it’s necessary.
- Access to the surgery premises or another local surgery will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
- If you need to have a face to face appointment, you may be asked to attend the surgery by request of the GP or Nurse.
- Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with. Your records will still be accessible securely to you and to them.
- We may have already contacted you to collect paperwork and prescriptions and we aim to complete this in three working days.
- We are trying our best to resume regular ways of working, but we’re still limited due to a variety of reasons as a result of the pandemic. It will now take us 5 working days to process prescription requests. Any urgent medication requests can be processed through our website.
- If you are able to, please continue to use our email address firstname.lastname@example.org or the NHS app to order your repeat prescription. You do not need to come to the surgery to register to do this;
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from either your pharmacist or from NHS online;
- Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult via the Cambridge Practice Website.
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS 111 Online service to find out what to do next: ;
- If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01252 344868 and we will discuss your needs;
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
- You can e mail the practice email@example.com
- Please check our website for updates.
Please see a list of local services available in Aldershot to help at this time they can help with food shops for those in isolation as well as someone to speak to.
Frequently asked questions
I have not received my extremely vulnerable letter from the practice?
The Guidance is currently under review by NHS England. You will receive a letter through the post if you are in one of the at risk groups.
Currently we have not been given a time frame for this.
In the meantime, patients should follow social distancing guidelines and refer to https://www.gov.uk/coronavirus
I think I might have coronavirus, what should I do?
Please stay at home, do not come to the GP surgery or go to A&E. Please visit this website https://www.nhs.uk/conditions/coronavirus-covid-19/
I have been told I need to have a diabetes review / COPD review. Can I still have this?
Yes – this can still be booked with the nurse, but it will be done over the phone.
I’ve been told my clinic appointment at the hospital has been cancelled. My appointment has been rescheduled until the summer. Can you write a letter to the consultant to tell them I need to be seen sooner?
We are in unprecedented times. The coronavirus is putting immense strain on the hospitals at the moment and all the doctors from all specialities are needed to help to look after those who have been admitted. As a result all clinics have been cancelled until further notice. We have no control over this. If your symptoms from your condition have genuinely worsened please ask for an appointment to speak with a clinician.
I want to book an appointment with a doctor in 2 weeks’ time. Why can’t I do this?
During this very unusual time, and with the extreme pressures placed on the whole of the health care service, we only have the capacity to offer same day telephone appointments for the time being. As things improve we will be able to bring in pre-bookable appointments again, but we don’t know how long this will take.
I have a holiday booked in a few months’ time. I need a travel clinic appointment.
We are unable to offer this service during this time due to the extreme pressures placed on us by the coronavirus.
I am pregnant. I am worried about the coronavirus affecting my pregnancy.
Please follow this link for the latest advice https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/covid-19-virus-infection-and-pregnancy/
I need to have my post natal check, and my baby will need immunisations soon. I’m a bit worried about coming in.
We understand your worries and concerns. We are changing the times in which our appointments are held so that there is only 1 person in the waiting room at any one time, and that in the rare occasion that another person is waiting, we will seat people waiting in different rooms.
Why can’t I walk in to the Lower Farnham Road surgery?
We are doing our best to keep this surgery as free from infection as possible. This is to protect all our patients in the ‘at risk’ category, as well as our staff.
What is the isolation unit?
The isolation unit is a specialist unit at the Aldershot Centre for Health that is specifically designed to safely assess people who have either confirmed symptoms of coronavirus, or who are self isolating because a member of the household has symptoms of coronavirus. In this unit staff and patients need to wear personal protective equipment to reduce the risk of transmission of the virus. It is extremely important that rules are followed so that both patients and staff are protected.
I am self-isolating. Can I have a sick note?
If you are self-isolating, it is because you are following important guidance issued by the government. You can get an ‘isolation note’ if you follow this link https://111.nhs.uk/isolation-note/
I can’t get any calpol or paracetamol. Can I get a prescription for it?
People appear to be stocking up on paracetamol and calpol. Local chemists are getting daily deliveries of this. Paracetamol is not a routinely prescribed medication, even in this difficult situation. It is not true that chemists will only give paracetamol if it is prescribed. Please ask friends, family or neighbours if there is a supply that can be borrowed.
I have asthma and I am a bit worried about catching coronavirus, what should I do?
Please visit this website as it has a lot of very useful information on it
I am listed in the government ‘at risk’ group. Can you give me advice on whether I should or shouldn’t go to work?
If you think you are at risk, the advice is to take extra stringent measures to minimise your risk of contracting the virus. If you have concerns about the implications this will have on your job you need to discuss this with your employer.
I had coronavirus but now I am better. My work wants the doctor to give me a letter to say I am fit for work. Can I have one please?
Doctors do not issue ‘fit for work’ notes. This is a discussion that needs to be held with your employer.
I don’t want to go out right now. Can I order all my medications for the next 3 months now please?
We have all seen the effects of people taking more than they need at the supermarkets. There is enough medicine to supply everyone, as long as everyone only requests what they need, when they need it. If you do not wish to leave your house, you can still order your prescriptions remotely. Please look at the prescription section on our website.
I am worried about taking ibuprofen.
There is currently no research in to the link between taking ibuprofen and contracting the virus, or the link between taking ibuprofen and the worsening of coronavirus symptoms. If you have been advised to use ibuprofen by a healthcare professional, then you should not stop using them. For more information please follow this link
I am worried about taking my blood pressure tablets.
Currently there is no research in to the link between some blood pressure tablets and how it could affect someone exposed to coronavirus, or who contracts coronavirus. Please do not stop taking your anti-hypertensive medication. This is advice echoed by all cardiologists around the world.
Nepalese advice on Coronavirus.