Repeat

Long term medication will be put on a repeat prescription. You will need to monitor how much you have left and request 10 days before you run out if you need more.

You can request your medication in a number of ways:

• via our online request form – Routine prescription requests ONLY
• NHS App (Anyone can download via android or iOS)
• Via the practice email – medication.thecambridge@nhs.net

Due to safety reasons, we cannot accept medication requests over the phone.

You will need to select a pharmacy for us to send your prescription to.

Prescription collection processing times

Once received prescriptions can take up to 10 working days.

*PLEASE NOTE*

Prescriptions posted to Lower Farnham Road surgery will take 1 extra day to process

Please see the table below to work out how long it could take for your prescription to be issued.

Requested via NHS app/email	Expected time prescription will be issued by
Friday PM – Monday AM	Thursday
Monday PM – Tuesday AM	Friday
Tuesday PM – Wednesday AM	Monday
Wednesday PM – Thursday AM	Tuesday
Thursday PM – Friday AM	Wednesday
ADD 1 EXTRA DAY IF PRESCRIPTION REQUEST HAS BEEN LEFT AT LOWER FARNHAM ROAD

If the repeat is handled via a Pharmacy, then you will need to liaise with your nominated Pharmacy as to how long it takes for them to send us the request.

Please note that the Pharmacy will need time to dispense your prescription. Please check with the pharmacy how long it takes for them to get repeat prescriptions ready.

MEDICATION SYNCHRONISATION

If you have more than one medication and you have to request them at different times, why no try medication synchronisation service. You will need to count up all the tablets you have and fill in a medication synchronisation form. Please ask to speak with a prescription clerk, or visit your pharmacy, if you would like help with this.

FAQ

Where is my prescription?

Was the request definitely handed in or submitted correctly? Any email submitted to the practice generates an automatic reply. If you did not get one you may not have sent the request to the wrong email address.

Are you chasing your prescription too early? Most requests are processed within 72 hours.

If you requested it via the pharmacy, or it has been handed in at Lower Farnham Road surgery it could take an extra working day to complete.

Is the medication requested one that has not been requested for some time?

If so, we might be running some extra checks before it can be issued.

Do we have your correct contact details?

There might be an issue with the prescription request, but we may be unable to contact you. Please ensure your contact details are up to date, we use text and phone calls to contact you.

Is the medication out of stock?

Different pharmacies use different suppliers, and we don’t always know who has what in stock. Sometimes we need to provide an alternative brand, or dose which takes time.

Why has my medication been rejected?

We will try to contact you if there is a problem with your prescription request, and advise what the problem is.

At the practice we are bound by certain rules and regulations to ensure that medications are being prescribed safely.

When new regulations and research are released we may have to make changes to you medications.