Online Patient Triage ‘accurx’

What is Accurx online patient triage?
Accurx provides communications software to healthcare providers across the NHS. Accurx Online Patient Triage is an online consultation service recognised by the NHS. Read more information here (Link opens in a new browser tab)

Getting Started
The Patient Triage solution allows you to submit either a medical query or an administrative request to The Cambridge Practice.

Please note! If your medical query is urgent then call the practice. If the practice is closed, contact 111 or for a medical emergency call 999.

When accessing the Accurx online patient triage link, you will see the name and address of the practice, a standard warning message indicating the expected duration for your query to be responded to, and information on what to do if your query is a medical emergency.

Submit an online request to your GP Practice here >
(Link opens in a new browser tab)

Important notes:
accurx servcies are for Non-Urgent Routine queries
Please note that our accurx service is only available during practice working hours.
Please note the accurx service is not monitored outside our normal surgery opening hours. [Monday to Friday 08:30 – 18:00].
Any accurx request you submit outside of our normal surgery opening hours will not be read until we open the next working day. For example, if you submit your request on a Friday afternoon, this may not be actioned until the following Monday.

The short video below explains the accurx online triage services…

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NHS Advice

Symptom checker: https://www.nhs.uk/conditions/
If you have a health problem, our symptom checker can help you manage it or decide where to go for help.

Get the NHS App

Sign up to the NHS app for free.

Some of the features this app can offer include the ability to book appointments online, check your symptoms and order repeat medication, all without coming in or calling the surgery. All you need is any smart phone, (you will need a photo I.D to sign up).

Who is it suitable for?

The NHS App is for people aged 13 and over who are registered with a connected GP surgery.
You can use some of the app’s features without your GP surgery being connected.

With the NHS App you can:

• Check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
• Book appointments – search for, book and cancel appointments at your GP surgery
• Order repeat prescriptions – see your available medications and request a new repeat prescription
• View your medical record – get secure access to your GP medical record (to access this part of the app a form needs to be completed in surgery)

If you are struggling with the setup of the NHS app, please use the link below for a useful guide of how to get setup, click here