Making The Cambridge Practice the best it can be

Put up the banners, blow up the balloons, and celebrate in style – we made it! It has been a year and a half since Victoria Practice and Southlea Group Practice officially joined forces. I’m not going to lie – it’s been challenging for everyone, staff and patients alike. The changes that have occurred range from different telephone numbers to staff members being moved from one site to the other to a change in Practice Managers. And we all know that change is not easy. To use the slightly generalised saying, “we are creatures of habit”; we all get used to coming in and dealing with familiar people, albeit Receptionists, Secretaries, Admin Staff or Doctors, and when suddenly you’re coming in to the surgery and there is a complete stranger sitting in your favourite receptionist’s chair, it is bound to be a bit unsettling for some. We want to take this opportunity to reassure everyone that no matter whom you speak to, no matter who you see within the Practice, we are all here to help you. Our priority is you. We are all committed to making The Cambridge Practice the best it can be, and in turn, making sure the care you receive is the best it can be.

On the topic of care, I would like to mention something new and exciting within the Practice. In the words of Marvel’s Nick Fury; “There was an idea …” – the Practice has set up a team, a mix of clinical and non-clinical people, whose aim is to improve the Mental Health Services we offer as a Practice. There has been a lot of focus recently on mental health – it is everywhere you look; Facebook, News Websites, TV shows … and for good reason. Mental Health is such an important factor of everyone’s life – no matter who you are. Anyone who is suffering with their mental health deserves to have as much support as possible. Therefore, the Practice’s Mental Health Team, who had their first ever meeting in September, have had a few thoughts on how we can support those who need it. Our plan is to ensure that every GP has a folder filled to the brim with information on local services that they can handpick and present to patients depending on the patient’s needs and what would best benefit them. We are also planning to set up a Mental Health Web Page on our Practice website. And this … this is only the beginning.

As the patient, you know what would best help you. You know yourself better than anyone. And as a Practice, we have been thinking of new ways to get you, the patient, the best care that you know will be beneficial to you. Therefore, there are talks of setting up a way of getting your ideas to the forefront of our minds. One thought has been a ‘Suggestion Box’ in each Reception, so if you do have any ideas on how we can best help you, there is an anonymous way to put forward your thoughts.

Alas, the time has come for me to tie this post up – so as a goodbye for now, we would like to thank everyone who has supported the Practice throughout the merge and the challenges that followed. As I have said, it was not easy, but we got there! And we will continue to improve all that we can. Thank you – each and every one of you – for making this Practice all that it is, all that it can be, and all that it will be.

Melissa Woodley

The Cold Snap

Freezing temperatures, ice and snow are here..
Top tips just in case you aren’t completely ready for this cold snap:

If you cannot afford to heat all the rooms in your house to 18 degrees Celsius, heat your living room during the day and your bedroom from one hour before bedtime.

Stay indoors as much as you can but keep active even with chair based exercises.

Eat hot food/have hot drinks.

Keep all windows closed.

Draw your curtains when it is getting dark.

Wears lots of thinner layers of clothing, a hat, gloves and socks, pyjamas at night.

Only go out if you really need to. Wrap up 10 minutes before you go out so that you have trapped heat around your body. Wear boots or shoes which have grips on the soles so you are less likely to fall.

Check on older relatives/neighbours or anyone that has a long term illness especially if they live alone to make sure they are warm and if they are prescribed medicines/inhalers, to make sure they are using them. Check that they have enough of them and enough food.

Make sure you have contact numbers for people who can help you during this cold snap and for people who you may need to help. Keep your mobile charged and ensure your landline is working.

Additional top tips for the cold snap if you have COPD, asthma, heart conditions or diabetes…

If you are going out, try using your reliever inhaler 20-30 minutes before you go out and keep your reliever with you.

Wrap a scarf around your nose and mouth and breathe through your nose instead of your mouth as this will help warm the air you breathe in.

Contact your GP or pharmacist asap to get more inhalers if you are running out (or nebulisers if you use these) and to get a ‘rescue pack of steroids and antibiotics’ if you have used a rescue pack before but do not have one at home now. Your doctor or COPD nurse will have explained to you when to start the steroids or the antibiotics (as you may or may not need to start both) so that you do not need to see a dr straight away if it the evening or a weekend, though you should still see a dr within 2-3days of starting the rescue pack. If you are not sure whether to start your rescue pack or you don’t have one but know you need one, contact your dr or 111. The sooner you start your rescue pack, the less ill you will get and the quicker you will get better. If you don’t have a self-management plan to follow, make an appointment to see your COPD nurse to get one.

Same tips as for COPD except do not need the ‘rescue pack’.

Sugar levels creep up when it is very cold or if you become ill, so test your blood sugar (after warming your hands up) as often as you did before and if you feel unwell. Increased activity to keep warm can reduce how much insulin you need. Try not to ‘comfort eat’.

Heart conditions
Do not do too much physical work outside or forget to take any medications you are on because cold weather makes your heart work harder to keep your body warm. This increases your heart rate and blood pressure. The cold also affects your blood which increase the risk of developing blood clots which could also cause a heart attack or a stroke.

Cambridge Practice Updates


Please note the eConsult service is not monitored outside our normal surgery opening hours. [Monday to Friday 08:30 – 18:00].

Any eConsult request you submit outside of our normal surgery opening hours will not be read until we open the next working day. For example, if you submit your request on a Friday afternoon, this may not be actioned until the following Monday.

NHS 111 can help if you have an urgent medical problem when your GP practice is closed. Dial 111 on any phone for advice, or visit the NHS 111 website –

Remember to call 999 at any time in a medical emergency. This is when someone is seriously ill, or injured, and their life is at risk.

Vaccine Status.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

The NHS App which you can download from app stores or the NHS website

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you’re planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.


For updates on the vaccine programme and more please follow us on Facebook.

Important information about the Coronavirus (COVID-19).

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic and are prioritising delivering care and services based on clinical needs.