Online Services
A summary of key Health Services and Apps available to patients Online.
To see all our Support & Advice pages click here >
'accurx' Online Patient Triage
What is Accurx online patient triage?
Accurx provides communications software to healthcare providers across the NHS. Accurx Online Patient Triage is an online consultation service recognized by the NHS. Read more information here (Link opens in a new browser tab)
Getting Started
The Patient Triage solution allows you to submit either a medical query or an administrative request to The Cambridge Practice.
Please note! If your medical query is urgent and the practice is closed, contact 111. For medical emergency, please call 999
When accessing the Accurx online patient triage link, you will see the name and address of the practice, a standard warning message indicating the expected duration for your query to be responded to, and information on what to do if your query is a medical emergency.
Submit an online request to your GP Practice here >
(Link opens in a new browser tab)
Important notes:
Please note that our accurx service is only available during practice working hours.
Please note the accurx service is not monitored outside our normal surgery opening hours. [Monday to Friday 08:00 – 18:30].
Any accurx request you submit outside of our normal surgery opening hours will not be read until we open the next working day. For example, if you submit your request on a Friday afternoon, this may not be actioned until the following Monday.
Online Patient Triage
The 'accurx' service lets you:
- Make an admin or routine care request
- Get help with a health problem
- See other online health and services advice via the NHS
Please watch the short video below which explains the accurx online triage service…
Online NHS Services
A-Z of Health conditions
Find out about health conditions, including their symptoms and how they're treated.
NHS Symptom Checker
If you think you need medical help right now, 111 online can tell you what to do next.
If you are unsure if you need to see a GP you can always check with a local pharmacist or use the online symptom checker.
Advice from a pharmacist
Pharmacists can offer advice on a range of illnesses. They can also give advice about medicines and treatments. Read more and find your nearest pharmacist at the link below.
The NHS App
The NHS mobile App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.
You can also log in through the NHS website on a computer to use NHS App services.
Live Well
NHS advice about healthy living, including eating a balanced diet, healthy weight, exercise, quitting smoking and drinking less alcohol.
Why you should get the NHS App...
Signing up to the NHS app is completely free.
Some of the features this app can offer include the ability to book appointments online, check your symptoms and order repeat medication, all without coming in or calling the surgery. All you need is any smart phone, (you will need a photo I.D to sign up).
Who is it suitable for?
The NHS App is for people aged 13 and over who are registered with a connected GP surgery.
You can use some of the app's features without your GP surgery being connected.
With the NHS App you can:
- Check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
- Book appointments – search for, book and cancel appointments at your GP surgery
- Order repeat prescriptions – see your available medications and request a new repeat prescription
- View your medical record – get secure access to your GP medical record (to access this part of the app a form needs to be completed in surgery)
If you are struggling with the setup of the NHS app, please use the link below for a useful guide of how to get setup, click here.
Other Apps & Online Tools...
We now offer access to a self-management app getUBetter to aid recovery of muscle or joint issues. The app is designed to provide knowledge, confidence and skills to self-manage all common muscle or joint conditions including new, ongoing or returning while you wait for treatment e.g. Physiotherapy. It guides you day-by-day through a string of exercises and support tips.
To get started, click app.getubetter.com and create an account. (Link opens in new browser tab).