Complaints

We strive to deliver the highest possible standard of care to all our patients. If you feel that something has not gone as expected, we
encourage you to let us know. Your feedback is valuable and helps us improve our services for everyone.

We take all concerns seriously and will ensure your complaint is fully investigated, followed by a formal written response. In some cases, we may invite you to attend a meeting at the practice so we can better understand what happened and discuss your experience in more detail.

Each year, we are required to provide NHS England with a summary of the complaints we have received and the outcomes of our
investigations. This helps ensure transparency and continuous improvement across all NHS services.

 

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Cambridge Practice Complaint Form

 

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Alternatively you may download, print and fill out a PDF version (linked below), and return it to us. If you are unable to download or print the below form, copies are kept at both reception desks. (Complaints can also be sent to us directly by email: thecambridge.practice@nhs.net. Please ensure you include the words 'Formal Complaint' in the subject line).

We understand that raising a complaint can be difficult. We treat every concern with compassion, respect, and confidentiality, and we will do our best to resolve matters promptly and fairly.

Actions taken or improvements made after a complaint is closed...